Conference Day Two: Wednesday 30th June 2010

08:20 Registration And Coffee

09:00 Opening Remarks From The Chair

Morgan Jones
General Manager, Master Black Belt South Pacific
BOC

09:10 Award Winners Panel - Process Excellence Awards 2010

Our Award winners will share their tips and lessons learned on an interactive panel. Your chance to ask our Award Finalists for the secrets to their success!

IMPROVEMENT MINDSETS

09:50 Featured Case Study Presentation: Process Excellence - Harnessing The Energy Of Young Engineers

  • Expose your process holes
  • Find the world’s best practice
  • Train your process heroes

Crispin Powis
Mill Manager- Ingleburn Plant
KIMBERLY CLARK AUSTRALIA

10:20 Case Study: Continuous Improvement Within Centrelink

  • Continuous Improvement framework and tools at Centrelink
  • Outlining the impact- what we’ve done and how!
  • Overcoming the challenges and realising the benefits

Sebastian Hood
Business Manager - Business Process Management Branch
CENTRELINK

10:50 Event Partner Presentation: Motivating And Engaging Employees

Sean has twenty years experience in the application of humansocial factors that drive behaviour change and improve organisational performance. He will discuss in detail:

  • The role of social infl uence in process improvement
  • Instrinsic versus extrinsic motivation
  • The impact of control gradients

Sean Thomas
Director
TIMA CONSULTING

11:20 Morning Coffee And Networking Break

11:50 Start Of Streaming

STREAM A: MAPPING, PLANNING & DEPLOYMENT STREAM B: STRATEGY PERFORMANCE, REVIEW & ALIGNMENT STREAM C: INNOVATION EXCHANGE

11:50 Session: Transmitting Success - Implementing Operational Excellence In A Government Trading Enterprise

  • Providing context - key drivers, prevailing conditions, strategy, internal and external infl uences
  • Detailing the strategic outcomes
  • Designing for success, pilot, roll-out experience, larger implementation
  • Sharing key learnings and challenges
  • Making operational excellence stick and realising the benefits
  • Looking ahead: our next steps

Rob Toms
Operational Excellence Branch Manager
WESTERN POWER

12:20 Case Study: Sharing Insights On The Route To Successful Process Improvement Deployment – Lessons To Save!

  • Deploying a process improvement framework
  • Successfully implementing a consistent approach to manage and deliver process improvements
  • Taking you through the phases of ING’s continuous improvement roadmap
  • Transitioning from a centralised process ownership model into a more consultative and de-centralised approach
  • Highlighting the positives and the challenges we faced along the way and how we have overcome those

Carolina Segovia
Manager, IT Process Improvement
ING DIRECT

12:50 Knowledge Transfer Session: How To Really Engage Middle Management For The Long-Term?

Facilitated by:

Adam Villani
Business Improvement Manager- Collections
WESTPAC BANKING CORPORATION

11:50 Session: Devising An Environment Where Innovation Can Flourish

  • Embracing change - the imperative for innovation
  • Fostering creativity – empowering people to think differently
  • Embedding and spreading good ideas - “caught not taught”

Peter Harper
Deputy Australian Statistician
AUSTRALIAN BUREAU OF STATISTICS













12:20 Case Study: Detailing The Corex Journey Towards Manufacturing Excellence Through The Adoption Of Lean To Green Principles And Tools

  • Process improvement through the implementation and focus on sustainability
  • Tying consumption to traditional lean waste
  • Exploring the triple bottom line and the deployment strategy
  • First step: Lean to Green tools

Matt Nettleton
Continuous Improvement Manager
COREX PLASTICS










12:50 Knowledge Transfer Session: How To Be Agile And Keep Pace With Rapidly Evolving Customer Expectations?

Facilitated by:

Peter Harper
Deputy Australian Statistician
AUSTRALIAN BUREAU OF STATISTICS

11:50 Session: Change Management And Behaviour Coaching To Drive A Continuous Improvement Culture

  • Building change management into your Continuous Improvement program
  • Changing the organisation structure to drive culture change
  • How to coach the behaviours you need to see in your business

Roger Verkerk
Lean Six Sigma Leader, MERCK
SHARP & DOHME











12:20 Case Study: Inspiration - Your Guide To Maximising Success!

Roy has always found that the biggest successes is the approach which separates short term projects. These are necessary to gain fi nancial wins but importantly the ability to design, articulate and implement the more sustainable longer change process - this is where you gain cultural buy-in. Roy will share his insights highlighting examples, and bringing real-world stories to life throughout.

Roy Johnson
Formerly NSW State General Manager
VIRIDIAN GLASS/ CSR












12:50 Knowledge Transfer Session: What Will Process Improvement Professionals Skills-Set Feature In The Future?

Facilitated by:

David Tarbotton
Quality & Continuous Improvement - Master Black Belt
AMP

13:20 Lunch And Networking Break

BUILDING FOR THE FUTURE

14:20 Case Study: A Breath Of Fresh Air – The Human Face Of Continuous Improvement

  • What is continuous improvement best practice for YOUR culture?
  • Where should you target change efforts?
  • What can you expect as a change driver / agent?

Dave Colliver
Lean and Production Engineering
SEELEY INTERNATIONAL

14:50 Case Study: Powering Ahead And Maintaining Organisation Engagement In Continuous Improvement

  • Developing an engaged culture
  • Finding the right approach to improvement
  • Pursuing Excellence in Execution

Scott Ferguson
Continuous Improvement Manager
SNOWY HYDRO

15:20 Afternoon Coffee And Networking Break

*INNOVATION * SHARING * NETWORKING

15:40 Facilitated Discussion: Changing Paradigms Of Leadership For Business Success Into The Future

  • The commonly ignored invisibles that drive the behaviour and results you observe
  • Protection versus growth mindsets and how they impact your success
  • The major barriers that cause improvement to be a pimple on the side of an organisation
  • The leader’s paradox and the conditioned thinking tendencies that can limit the success of any business
  • Myths and new thinking about business execution, leadership, business improvement and behaviour change

Facilitated by:

George Lee Sye
Author of “Process Mastery with Lean Six Sigma”

*Don’t miss George’s Full-Day Masterclass on Monday 28th! *

16:30 CLOSEOUT Interactive Discussion: Opening The Lid On The Discussion Box

This interactive session will provide delegates with the opportunity to gain insights from their peers and pose their burning questions in the pursuit of industry best practice. Open from the start of the summit delegates can place your questions in the Discussion Box for open discussion.

17:15 Chair’s Closing Remarks

17:30 Close Of Conference

17:45 Don’t Miss Workshop B: Continuous Improvement – How To Embed And Sustain Your Process Improvement In The Mid-Long Term

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