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Podcasts

• IQPC Podcasting with Janeece Keller, Luxottica Group
  Joining us for this interview is Janeece Keller, Director of Operational Excellence and Contact Centres, LUXOTTICA GROUP, also the president of the Australasian association of Lean Six Sigma Practitioners. This interview will explore the impact of change management for process improvement and the importance of efficient communications.
• IQPC Podcasting with Morgan Jones, BOC
  IQPC interview with Morgan Jones, General Manager Master Black Belt South Pacific, BOC. This interview explores the barriers which exist for driving process excellence forward, and the role of change management within an organisation.
• IQPC podcast with Toby Cook, Boral.
  IQPC Podcasting with Toby Cook, Manager - Projects and Training; Six Sigma, Boral. This interview explores continous improvement, change management, internal communication and culture. Click here for more...
• IQPC Podcasting with David Tarbotton, Nestle.
  IQPC podcast with David Tarbotton, Quality & Continuous Improvement - Master Black Belt, Nestlé. Exploring continous improvement, change management, internal communication and culture. Click here to listen to the podcast...

Download 2009 Highlights

• Air Commodore Dennis Green, Director General, Air Force Special, Projects, ROYAL AUSTRALIAN AIR FORCE
  
  KEYNOTE CASE STUDY: Implementing The ‘Air Force Improvement Programme’ In The Royal Australian Air Force
  
  • Exploring the challenges of starting up a programme, especially in the public ‘not-for-profit’ sector
  • Using Lean and Six Sigma principles such as DMAIC to deliver cost savings
  • Building a development approach and internal capability
  • Focusing on change management aspects to make sure full integration

• Cathy Reber, Vice President and Head of Global Business Transformation, AMERICAN EXPRESS
  
  KEYNOTE ADDRESS: Aligning Business Process Improvement With Corporate Objectives
  
  • Linking Lean, Six Sigma and other process improvement approaches with business objectives
  • Ensuring customer satisfaction remains the primary focus of process improvement strategies
  • Overcoming the ingrained culture of managers
  • Developing strong collaboration between process owners and process improvement practitioners
  • Examining the effect of economic uncertainty on enterprise-wide process improvement implementation

• Peter McDonald, Head of Quality, NATIONAL AUSTRALIA BANK
  
  Developing NAB’s Overall Quality And Process Improvement Strategy: Six Sigma, Lean, Business Process Management And Kaizen
  
  NAB has taken a holistic approach to operations management and continuous improvement with a focus on process as the foundation of excellence in running a business well.
  
  It has intergrated best practices from a number of methods such as lean, kaizen and six sigma and Business Process Management to achieve an integrated way of doing business to assist it in becoming the “Toyota of Financial Services”. This presentation will provide you with an understanding of the journey and challenges we have had as we have progressed towards this vision and negotiate the potholes on the way to success.
  
  • Contexting our approach to our Vision “Sustainable Outperformance”
  • Understanding that running Operations and Process Management are the same
  • Our foundations to a strong process culture
  • Building capability to assist the change and embed the change

International Insights from our Global network, Six Sigma & Process Excellence IQ

Articles

• Not as Paradoxical as You May Think: Lean Six Sigma's Place within Bureaucratic Government Agencies by James Gauci, Railcorp.
  
• Sustaining a Lean Six Sigma Training Program During an Economic Crisis: An Interview with Mark Fendley of BMW Manufacturing with Mark Fendley, Continuous Improvement Manager for BMW Manufacturing
  With the onset of the global recession, most companies have had no choice but to cut certain internal programs. Lean Six Sigma training is no exception. In this Six Sigma IQ interview Mark Fendley, Continuous Improvement Manager for BMW Manufacturing in South Carolina and an advisory board member for Six Sigma IQ, describes how the recessionary pressures have affected many companies’ Lean Six Sigma training programs and discusses how BMW is sustaining its own Lean Six Sigma training program amidst the economic crisis.
• Integrating Lean Six Sigma in Financial Services with Integrating Lean Six Sigma in Financial Services
  

For more Six Sigma & Process Excellence podcasts, articles, interviews, videos, Q&A and much more, visit www.sixsigmaiq.com

Press Release

• IQPC press release: How Process Excellence will Steer Toyota towards recovery
  
  True enough, Toyota has fielded a range of complaints globally from unintended acceleration through to break-failure which has resulted in the company having to recall eight million cars worldwide – but many believe Toyota’s age-old commitment to improving business processes will steer them towards a speedy recovery.

Other Downloads

• 2009 Post Show Report
  

Whitepapers

• Social Influence as a key concept in Transformational Work Practices, Tima Consulting Ltd.
  The behaviour of an individual is strongly influenced by the behaviour of their peers and their perception of what is expected of them. Their perception of what is expected is in turn influenced by both rational motives and seemingly irrational ones...click to read more...

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