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  • IQPC Podcasting with Janeece Keller, Luxottica Group
    Joining us for this interview is Janeece Keller, Director of Operational Excellence and Contact Centres, LUXOTTICA GROUP, also the president of the Australasian association of Lean Six Sigma Practitioners. This interview will explore the impact of change management for process improvement and the importance of efficient communications.
  • IQPC Podcasting with Morgan Jones, BOC
    IQPC interview with Morgan Jones, General Manager Master Black Belt South Pacific, BOC. This interview explores the barriers which exist for driving process excellence forward, and the role of change management within an organisation.
  • IQPC podcast with Toby Cook, Boral.
    IQPC Podcasting with Toby Cook, Manager - Projects and Training; Six Sigma, Boral. This interview explores continous improvement, change management, internal communication and culture. Click here for more...
  • IQPC Podcasting with David Tarbotton, Nestle.
    IQPC podcast with David Tarbotton, Quality & Continuous Improvement - Master Black Belt, Nestlé. Exploring continous improvement, change management, internal communication and culture. Click here to listen to the podcast...

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  • Cathy Reber, Vice President and Head of Global Business Transformation, AMERICAN EXPRESS

    KEYNOTE ADDRESS: Aligning Business Process Improvement With Corporate Objectives
    • Linking Lean, Six Sigma and other process improvement approaches with business objectives
    • Ensuring customer satisfaction remains the primary focus of process improvement strategies
    • Overcoming the ingrained culture of managers
    • Developing strong collaboration between process owners and process improvement practitioners
    • Examining the effect of economic uncertainty on enterprise-wide process improvement implementation

  • Peter McDonald, Head of Quality, NATIONAL AUSTRALIA BANK

    Developing NAB’s Overall Quality And Process Improvement Strategy: Six Sigma, Lean, Business Process Management And Kaizen

    NAB has taken a holistic approach to operations management and continuous improvement with a focus on process as the foundation of excellence in running a business well.

    It has intergrated best practices from a number of methods such as lean, kaizen and six sigma and Business Process Management to achieve an integrated way of doing business to assist it in becoming the “Toyota of Financial Services”. This presentation will provide you with an understanding of the journey and challenges we have had as we have progressed towards this vision and negotiate the potholes on the way to success.
    • Contexting our approach to our Vision “Sustainable Outperformance”
    • Understanding that running Operations and Process Management are the same
    • Our foundations to a strong process culture
    • Building capability to assist the change and embed the change

International Insights from our Global network, Six Sigma & Process Excellence IQ

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For more Six Sigma & Process Excellence podcasts, articles, interviews, videos, Q&A and much more, visit www.sixsigmaiq.com


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  • IQPC press release: How Process Excellence will Steer Toyota towards recovery

    True enough, Toyota has fielded a range of complaints globally from unintended acceleration through to break-failure which has resulted in the company having to recall eight million cars worldwide – but many believe Toyota’s age-old commitment to improving business processes will steer them towards a speedy recovery.

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